How do I prove my flight was delayed?

Flight delays can be frustrating, but they don’t just rob you of time—they can also entitle you to compensation under certain regulations like EU 261. However, proving that your flight was delayed can sometimes feel as challenging as the delay itself. In this guide, we’ll walk you through everything you need to know to successfully prove your flight was delayed and claim the compensation you deserve.

Understanding Your Rights Under EU 261

Under EU Regulation 261/2004, passengers flying from or to the EU (on an EU airline) are entitled to compensation for delays exceeding three hours—provided the delay wasn’t caused by extraordinary circumstances like severe weather or security risks. The compensation can range from €250 to €600, depending on the flight distance and duration of the delay.

But knowing your rights is only half the battle. To win your compensation claim, you need to provide evidence of the delay. Let’s dive into how you can do that.

Proving Your Flight Was Delayed: Step-by-Step Guide

1. Start With Official Airline Communication

The most straightforward proof of a flight delay is official confirmation from the airline. Airlines typically provide announcements or notifications when a flight is delayed. Here’s what you should do:

• Check Emails or Texts: Airlines often notify passengers of delays via email or SMS. Save these messages as proof.
• Request a Written Confirmation: At the airport, ask airline staff for written documentation stating the cause and duration of the delay.

Pro Tip: Many airlines have customer service counters where you can request such documentation on the spot.

2. Boarding Passes and Tickets

Keep your boarding pass and flight ticket safe—they establish that you were booked on the flight in question. In case the airline disputes your claim, these documents will serve as evidence that you were affected by the delay.

3. Airport Screens and Announcements

If your flight delay is announced on the airport’s departure screens, take a photo with a timestamp. This can act as visual proof of the delay. Similarly, if there are public announcements about the delay, make a note of what was said and when.

4. Gather Eyewitness Accounts

Sometimes, corroborating accounts from fellow passengers can strengthen your case. Exchange contact details with others who were on the same flight. They may be willing to provide statements confirming the delay if needed.

5. Track Flight Data Online

Numerous websites and apps track real-time flight data, including delays. Use tools like FlightAware or FlightRadar24 to verify the delay and download the report. This independent data is particularly valuable if the airline disputes your claim.

6. Use Credit Card Statements

If you paid for meals, accommodation, or other expenses due to the delay, keep your receipts and credit card statements. While these don’t directly prove the delay, they support your claim by showing the financial impact caused by the wait.

Common Challenges and How to Overcome Them

What if the Airline Denies the Delay?

Airlines may argue that the delay was less than three hours or caused by extraordinary circumstances. To counter this:

• Cross-Verify: Compare the airline’s account with third-party flight trackers.
• Seek Legal Advice: Organisations like the UK Civil Aviation Authority (CAA) or consumer rights groups can offer guidance.

What if You Don’t Have Written Proof?

If the airline refuses to provide documentation, don’t panic. Leverage flight tracking tools, receipts, and photos of departure boards. These, combined with your ticket and boarding pass, create a compelling case.

Expert Insights on Claiming Compensation

According to travel lawyer Jane Hartley, “Passengers often underestimate the power of persistence. Even when airlines push back, having well-organised evidence significantly increases the chances of a successful claim under EU 261.”

Hartley also recommends using claim management companies if navigating the process feels overwhelming as they often have access to advanced weather reports and know every airline trick in the book.

Real-Life Example: Turning a Delay Into Compensation

Take the case of Paul, a passenger flying from London to Berlin. His flight was delayed by five hours due to technical issues. While the airline initially denied liability, Paul used:

• Photos of the airport departure board showing the delay
• A screenshot of the airline’s SMS notification
• A flight tracker report confirming the five-hour delay

With this evidence, Paul successfully claimed €400 in compensation under EU 261.

Avoiding Common Pitfalls

Don’t Wait Too Long to Claim

Passengers often miss out on compensation because they delay filing a claim. Regulations vary by country, but in the UK, you typically have up to six years to submit a claim.

Stay Organised

Keep all documents and correspondence related to the flight. Organise them in a folder (physical or digital) for quick access.

Take Action Today

Flight delays may disrupt your plans, but they don’t have to leave you empty-handed. By understanding your rights and gathering the right evidence, you can turn a frustrating experience into a successful compensation claim.

So, the next time you hear those dreaded words, “Your flight has been delayed,” don’t just sit back—start gathering proof. Remember, persistence and preparation are your strongest allies in claiming compensation for your flight delay under EU 261.

Have you experienced a flight delay recently? Contact us for more tips on claiming compensation!